hbija Terms & Conditions – Platform Rules for Bangladesh Players

These Terms and Conditions ("Terms") govern your access to and use of the hbija online gaming platform, including the website at hbija.org, all games, sports betting products, payment services, promotions, bonuses, and any other services made available by hbija (collectively, the "Platform"). These Terms constitute a legally binding agreement between you (the "Member" or "User") and hbija. By registering an account, depositing funds, or participating in any activity on the Platform, you confirm that you have read, understood, and agreed to these Terms in their entirety.

hbija reserves the right to update, modify, or replace any part of these Terms at any time. Continued use of the Platform following the publication of changes constitutes acceptance of those changes. It is your responsibility to check these Terms periodically. The most current version of the Terms is always available at hbija.org/terms-conditions.

To register and use hbija, you must meet all of the following eligibility criteria at the time of registration and on an ongoing basis throughout your use of the Platform:

• You must be at least 21 years of age. hbija enforces a strict minimum age requirement and will request age-verification documents (such as your National Identity Card) during the KYC process.
• You must be a natural person (not a corporation, trust, or other legal entity) acting on your own behalf.
• You must not be a resident of any jurisdiction where online gaming is prohibited by applicable law. It is your responsibility to determine whether using hbija is lawful in your location.
• You must not be an employee, director, contractor, or immediate family member of any employee or contractor of hbija.

hbija reserves the right to verify eligibility at any time and to suspend or close any account found to be held by a person who does not meet these criteria. Any balance held in an ineligible account will be reviewed on a case-by-case basis.

To access the full hbija Platform you must register an account. During registration you will be asked to provide personal details including your full name, date of birth, a valid Bangladeshi mobile number, and an email address. You agree that all information provided is accurate, complete, and current. The following account rules apply:

• Each person may hold only one hbija account. Opening or using a second account (whether under the same or a different identity) is strictly prohibited and may result in permanent suspension of all associated accounts.
• You are responsible for maintaining the confidentiality of your login credentials. hbija will never contact you by phone, SMS, or chat to ask for your password or full payment credentials.
• KYC (Know Your Customer) verification is required before full withdrawal access is granted. You must submit a valid National Identity Card (NID) or equivalent government-issued document. hbija may request additional documents at any time.
• You must notify hbija promptly if you suspect unauthorised access to your account. You can contact the support team at [email protected].

hbija uses SSL encryption on all account and transaction pages. Your password is stored in hashed form; hbija does not store plain-text passwords and cannot retrieve your password on your behalf. If you lose access to your account, contact support for identity verification and account recovery assistance.

hbija accepts deposits and processes withdrawals exclusively through the payment methods made available on the Platform at any given time. Currently supported payment methods include bKash, Nagad, Rocket, and Upay. The following conditions apply to all deposit and withdrawal transactions:

• The minimum deposit amount is ৳100. Minimum withdrawal amounts may vary by payment method and are displayed in the withdrawal section of your account.
• hbija does not charge a processing fee on deposits. Withdrawal fees, if any, are displayed at the time of the transaction. Mobile wallet operators (bKash, Nagad, Rocket) may apply their own transaction charges independently of hbija.
• All withdrawals will be made to the same payment method and wallet number from which the corresponding deposit was made. hbija does not process withdrawals to third-party accounts, different wallets, or bank accounts not associated with the depositing wallet.
• hbija reserves the right to request additional identity or source-of-funds verification before processing any withdrawal. This is a standard anti-money-laundering measure and is not an indication of wrongdoing on the part of the member.

Deposits made using bonuses or promotional codes may be subject to additional conditions, including wagering requirements, before withdrawal is permitted. Please review the specific terms of each promotion before claiming it.

hbija offers bonuses and promotions to both new and existing members from time to time, including welcome bonuses, reload bonuses, free spins, and other incentives. All promotions are subject to the following general conditions, in addition to any specific terms published with each individual promotion:

• Bonus funds are credited to your account as non-withdrawable funds until the applicable wagering requirement (rollover) has been met. Wagering requirements are stated in the terms of each promotion and typically range from 15x to 30x the bonus amount.
• Bonuses may only be claimed once per person, per household, per device, and per IP address unless the specific promotion terms state otherwise.
• hbija reserves the right to withdraw or modify any promotion at any time without prior notice. Where a promotion has already been claimed in good faith, hbija will honour the original terms where reasonably possible.
• Free spins awarded as part of a promotion will be credited to a specified game and must be used within the validity period stated in the promotion terms. Unused free spins expire automatically.

Any member found to be abusing bonuses — including but not limited to using multiple accounts to claim the same bonus, placing low-risk bets to satisfy wagering requirements, or colluding with other players — may have their bonus and associated winnings voided and their account suspended.

All games available on the hbija Platform are provided by independent third-party game suppliers including but not limited to Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, PG Soft, and Spribe. Each game operates according to its own rules and RNG (Random Number Generator) system certified by the relevant game provider. hbija does not control, influence, or modify game outcomes. The following fair play rules apply to all members:

• You must not use any software, device, algorithm, or strategy that gives you an unfair advantage over other players or that interferes with the normal operation of any game on the Platform. This includes the use of bots, automated betting software, and exploit techniques.
• Collusion between players — including coordinating bets, sharing account access, or any other form of cooperation designed to gain an unfair advantage — is strictly prohibited and will result in account suspension and forfeiture of winnings.
• In the event of a technical fault, game error, or communication disruption that affects a game round, hbija reserves the right to void affected bets and return stakes to members. hbija's decision in such cases is final.

hbija is committed to promoting responsible gaming practices. We believe that gaming should remain a form of entertainment and should never adversely affect a player's financial situation, personal relationships, or overall wellbeing. The following responsible gaming tools are available to all hbija members:

• Deposit limits: You may set daily, weekly, or monthly deposit limits from your account settings. Reductions take effect immediately; increases are subject to a cooling-off period to prevent impulsive decisions.
• Self-exclusion: You may request a temporary or permanent self-exclusion from the hbija Platform by contacting support at [email protected]. During a self-exclusion period , your account will be suspended and you will not be able to deposit, play, or claim bonuses.
• Session reminders: hbija can send you session time reminders to help you keep track of how long you have been playing. You can enable or adjust these reminders from your account settings at any time.

The following conduct is strictly prohibited on the hbija Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of funds, and referral to the relevant authorities where applicable:

• Providing false, inaccurate, or misleading personal information during registration or at any point during your use of the Platform.
• Opening or operating more than one hbija account, whether under the same or a different name, mobile number, email address, device, or IP address.
• Using automated software, bots, scripts, or any other technical mechanism to interact with the Platform in a way not intended for human users.
• Depositing funds obtained through fraudulent means, including stolen payment credentials, or using hbija to facilitate money laundering or any other illegal financial activity.
• Threatening, harassing, or abusing hbija staff, customer support agents, or other members of the Platform in any communication channel.

hbija monitors Platform activity and reserves the right to investigate any account where prohibited conduct is suspected. Evidence of prohibited conduct will be retained and may be shared with law enforcement or regulatory authorities.

hbija may suspend or terminate your account at any time, with or without prior notice, in any of the following circumstances:

• You have breached any provision of these Terms or any specific terms of a promotion or game.
• hbija is required to do so by applicable law, court order, or the instruction of a regulatory authority.
• hbija reasonably suspects that your account has been accessed by an unauthorised person, is being used for fraudulent purposes, or is associated with suspicious financial activity.

Where an account is terminated due to a member's breach of these Terms, hbija may withhold any balance or winnings pending investigation. Where termination is at hbija's discretion and no breach has occurred, any verified balance will be returned to the member's registered payment method within a reasonable timeframe.

All content on the hbija Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the property of hbija or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform without the express written permission of hbija. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your personal, non-commercial use only, subject to these Terms.

To the fullest extent permitted by applicable law, hbija, its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, goodwill, or other intangible losses, resulting from: (a) your access to or use of, or inability to access or use, the Platform; (b) any conduct or content of any third party on the Platform; (c) any content obtained from the Platform; or (d) unauthorised access, use, or alteration of your transmissions or content.

hbija makes no warranty that the Platform will be uninterrupted, timely, secure, or error-free at all times. Scheduled maintenance, technical faults, or circumstances beyond hbija's reasonable control may temporarily affect access to the Platform. hbija is not responsible for losses arising from connectivity issues on the part of the member's mobile network or device.

hbija collects and processes your personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. hbija uses your data to administer your account, process transactions, verify your identity, comply with legal obligations, and improve the Platform. hbija does not sell your personal data to third parties. Full details of how your data is used, stored, and protected are available at hbija.org/privacy-policy.

hbija reserves the right to amend these Terms at any time. Where changes are material, hbija will make reasonable efforts to notify members via the Platform or by email to the registered address. The updated Terms will be published at hbija.org/terms-conditions with a revised "Last Updated" date.

Your continued use of the Platform after any amendment constitutes your acceptance of the revised Terms. If you do not agree with any change to these Terms, you must stop using the Platform immediately and may request account closure by contacting [email protected].

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising from or in connection with these Terms or your use of the Platform that cannot be resolved through informal communication with hbija support should be submitted to hbija in writing at [email protected]. hbija will endeavour to resolve disputes promptly and fairly. Nothing in these Terms limits your statutory rights as a consumer under applicable law.

If you have any questions, concerns, or complaints regarding these Terms or the hbija Platform, please contact our support team. We aim to respond to all enquiries within one business day.